Help / Plans and billing

What happens if a payment fails?

Your account carries on working and a note at the top of the page asks you to check your payment details. Stripe tries the payment again over the next two weeks and emails you each time.

If every try fails, the account closes until it is paid. Nothing is deleted: owners and admins can still sign in, update the payment details and open it again straight away.

More on plans and billing

• What do the plans include?
• What happens when we reach our plan's limits?
• What is the AI allowance?
• How do we change plan?
• How do we pay?
• How do we cancel?

Not answered here? Contact us.