Help / Plans and billing

How do we change plan?

Owners and admins go to Admin, Plan and billing, choose the plan, monthly or yearly, and any extra users or supplies, then Change plan. It applies straight away. Anything extra for the rest of the period is invoiced that day; anything less comes off your next invoice.

A plan smaller than what you use now is refused with what is in the way, for example more active users than it allows. Switch people off on the Team page first.

If we invoice your firm by hand, ask us and we change it the same day.

More on plans and billing

• What do the plans include?
• What happens when we reach our plan's limits?
• What is the AI allowance?
• How do we pay?
• What happens if a payment fails?
• How do we cancel?

Not answered here? Contact us.